We partnered with a global enterprise software provider to enhance both their customer experience and internal operations with AI.

Customer-Facing Innovation

We supported the build and deployment of an adaptive, AI-powered digital assistant that:

[1] Explains data outputs clearly in natural language, helping clients understand not just the numbers, but the reasoning behind them

[2] Provides context-aware answers by retrieving relevant information from internal knowledge sources

Internal Operations Transformation

We delivered AI-driven tools to:

[1] Automate routine development tasks accelerate code reviews

[2] Route and triage support tickets intelligently, reducing resolution times

[3] Streamline content creation and audience targeting for marketing teams

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How We're Different: Tailored Solutions for Your Success

What set our approach apart was our commitment to providing resources and expertise to join with the client’s team and existing workflows and requirements:

Explainability at Scale

We didn't just support generic AI explanations. Instead, we engaged on tailored views of complex enterprise services that could be automatically translated into clear, natural language explanations. This meant users could understand not just the output of the service, but why — with explanations specific to their industry, patterns, and business context.

Extensive Enterprise Control

Understanding the critical nature of industry specific complex data, we implemented granular, folder-level access control over knowledge sources including SharePoint and Confluence. This ensured that sensitive information remained secure while still powering the AI systems, giving complete control over what data different user groups could access through AI interactions.

Seamless UX Integration

Rather than forcing users to adopt new tools, we took the extra step to integrate our AI solutions directly into the customer’s established project management platforms. This native integration created a frictionless experience and maximum adoption, as team members could access powerful AI capabilities without ever leaving their familiar workflow environment.

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